HTJ International Co., Limited is committed to providing high-performance laptop batteries, power adapters, and GaN chargers under strict quality control standards. We value long-term partnerships and maintain a transparent, fair return and replacement procedure for our wholesale clients.

1. Defective or Quality-Related Issues (Covered Under Warranty)

• Warranty Period: All HTJ products are backed by a comprehensive 18-month warranty starting from the date of shipment.

• Resolution: If a product is confirmed to be defective due to manufacturing faults or material defects within the warranty period, clients are eligible for a free replacement or repair.

• Shipping Cost: For verified defective items, HTJ International will bear the reasonable shipping costs for sending the replacement parts.

• Inspection Process: Clients are required to provide detailed descriptions, photos, or video evidence of the defective items for technical verification before any return or replacement is authorized.

2. Non-Quality-Related Returns & Order Cancellations

• Confirmation & Production Stage: Before production begins, HTJ International provides a detailed Proforma Invoice (PI) and precise specifications for client verification. Once the PI is confirmed and a deposit or full payment is received, material preparation and manufacturing are initiated immediately.

• Strict Restrictions on Customized or Processed Goods: Orders that have entered the production phase, or involve custom branding, packaging, and specialized specifications, cannot be canceled or returned unless due to verified factory defects.

• Cancellations Prior to Production: If an order is canceled or a return is requested due to client-side reasons before production begins, any losses resulting from raw material cost fluctuations, international exchange rate variances, or bank transfer fees shall be borne entirely by the client.

• Approved Non-Defective Returns: In rare cases where a non-quality-related return is exceptionally approved by HTJ in writing after delivery:

  • Requests must be submitted within 7 business days of receiving the goods.

  • The client is strictly responsible for a minimum 20% restocking and processing fee (to cover material and administrative loss), plus all two-way international shipping fees, customs duties, and transit risks.

  • Returned goods must be in their original, unopened, and resalable packaging without any damage.

3. Important Notes for Return Procedures

• Inspection Upon Receipt: Clients must inspect the outer packaging and quantities immediately upon delivery and report any physical shipping damage or missing items within 7 days.

• Complete Package Requirement: All authorized returned items must include all original components, accessories, and packaging materials that came in the box.

• Authorization Required: No returns will be accepted without a prior Return Merchandise Authorization (RMA) issued by our support team.

Need Assistance? Our customer support and technical teams are here to help you resolve any issues promptly. You can reach us Monday through Friday, from 9:00 AM to 6:00 PM (Beijing Time).

• Phone: +86 18665913417 / +86-755-32953850

• Email: [email protected]