1. Order Processing & Production Lead Time

• Standard Stock Items: For products available in our warehouse inventory, orders are typically processed and dispatched within 3 to 7 business days after payment confirmation.

• Custom OEM/ODM Orders: For customized laptop batteries, tailored packaging, or bulk production runs, the processing and manufacturing lead time generally ranges from 15 to 30 business days, depending on the order volume and specific requirements. Our sales team will confirm the precise schedule upon order placement.

• Notification: You will be promptly notified via email with tracking details or shipping documents once your order has been dispatched.

2. Shipping Methods & Logistics Terms

• Global Shipping: We ship worldwide from our manufacturing facility in Dongguan, China, supporting flexible international trade terms including FOB, CIF, EXW, and DDP (upon request).

• Shipping Channels: We cooperate with reliable international freight forwarders, major express carriers (DHL, FedEx, UPS) for samples and small batches, as well as professional air freight and sea freight logistics for bulk orders.

• Dangerous Goods Compliance: As our product catalog includes lithium-ion/polymer batteries and power electronics, all shipments comply with international dangerous goods transportation regulations, accompanied by necessary certifications such as MSDS and UN38.3 to ensure smooth customs clearance.

3. Shipping Address & Modifications

• Please ensure that all shipping details, recipient information, and contact numbers are accurate at the time of order confirmation.

• If a shipping address needs to be modified after the goods have already been dispatched from our facility, any resulting redirection fees, storage charges, or additional logistics costs will be the responsibility of the customer.

4. Shipping Risk & Freight Responsibility

• Using HTJ’s Designated Freight Forwarder: If you choose to ship via our partnered logistics companies, we assume responsibility for tracking the shipment until it arrives at the designated port or address. In the rare event of transit loss or major delay due to carrier issues, we will actively assist you in filing claims or coordinating a replacement solution.

• Using Customer’s Nominated Forwarder (EXW/FOB Designated): If you prefer to arrange shipping using your own freight forwarder or shipping account, the responsibility and risk of loss or damage transfer to you once the goods leave our factory dock. Any claims regarding transit loss or damage must be handled directly between you and your chosen carrier.

5. Inspection, Damage, and Discrepancy Claims

• Upon Delivery Inspection: Please inspect the outer packaging and verify the product quantities against the commercial invoice immediately upon receipt.

• Reporting Issues: If you discover any physical damage, missing items, or product discrepancies, you must notify us in writing within 7 business days of delivery, accompanied by clear photos, unboxing videos, and the relevant transport documentation.

• Resolution: Once our team verifies and confirms the issue, if the responsibility lies with our manufacturing or packing process, we will provide a fair and prompt remedy, which may include reshipment, replacement items, or a credit solution for your next order.

6. Force Majeure & Exceptional Incidents

• HTJ International shall not be held liable for delivery delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather conditions, government restrictions, port congestion, strikes, or unexpected global supply chain disruptions. In such events, we will notify you promptly and work to minimize any potential impact.

• In the event of unexpected logistics accidents, customs complications, or transit issues, we will do our utmost to assist and coordinate with all parties involved, striving to help recover the goods or minimize your losses to the greatest extent possible.