Frequently Asked Questions

As a direct manufacturer, our standard MOQ is flexible to support different tiers of business partners. Generally, for standard stock items, we accept low MOQ trials to help you test the market. For customized packaging or ODM orders, please contact our sales team for specific details.

Yes. All of our replacement laptop batteries, power adapters, and GaN chargers are 100% engineered to match the original specifications in voltage, current, and physical dimensions, ensuring seamless compatibility with major laptop brands (such as Dell, HP, Lenovo, Apple, Asus, etc.).

Absolutely. We provide comprehensive OEM/ODM services, including custom corporate logos, customized product labels, tailored packaging design, and even mold development or PCB programming based on your exact specifications.

Safety and quality are our top priorities. Our batteries and power supplies are certified with major international standards, including CE, RoHS, FCC, PSE, and MSDS/UN38.3 for safe air and ocean transportation.

We stand behind our manufacturing quality with an industry-leading 18-month warranty covering all laptop batteries and power adapters. Defective items can be reviewed and handled according to our standard after-sales policy.

For standard stock products, production and dispatch typically take 7 to 15 working days. For custom OEM orders or large-scale production runs, the lead time generally ranges from 20 to 30 days, depending on the order volume and customization requirements.

Yes, we welcome you to order samples so you can personally evaluate our product quality, battery performance, and compatibility. Sample fees are usually refundable or deducted from your subsequent bulk orders. PS: You are responsible for the shipping costs of the samples.

We offer versatile logistics solutions tailored to your needs, including express courier (DHL, FedEx, UPS) for urgent samples or small batches, as well as safe air freight and sea freight (FOB/CIF terms) for large bulk shipments.

We typically accept standard international payment methods, including T/T (Bank Wire Transfer), Western Union, and PayPal.

We use only high-grade, brand-new lithium-ion and lithium-polymer cells coupled with intelligent built-in circuit protection boards (BMS). Every single battery undergoes rigorous aging tests, overcharge protection checks, and short-circuit testing before leaving our facility.

Yes. Our universal USB-C Power Delivery (PD) and GaN chargers support multi-protocol fast charging (such as PD 3.1 and QC protocols), automatically adjusting output wattage to safely and rapidly charge laptops, tablets, and smartphones.

For optimal shelf life, unused batteries should be stored in a cool, dry, and well-ventilated environment (ideal temperature 15°C–25°C). It is recommended to maintain a battery charge level of around 50% and perform a charge-discharge cycle every 3 to 6 months during prolonged storage.

With years of international trade experience, our export team provides complete shipping documentation (such as Commercial Invoices, Packing Lists, MSDS, and UN38.3 test reports) to ensure smooth customs clearance. In case of unexpected transit issues, we work closely with freight forwarders to assist you promptly.

You can easily request a quotation by filling out the inquiry form on our website, clicking “Quick Quote,” or emailing us directly at [email protected]. Our sales managers usually respond within 12 business hours with a detailed quotation.

We are always looking for reliable global partners and regional distributors. If you have stable local sales channels and are interested in long-term cooperation, please reach out to our management team via phone or email to discuss exclusive distribution rights and tier-one pricing policies.