Frequently Asked
Questions

Get answers to the frequently asked
questions about our products

In science and technology, a battery is a device that stores energy and provides it in electrical form. It converts chemical energy into electrical energy that produces electrical current when connected in a circuit. The finished battery is an electrically connected battery pack (series connected) that stores charge and provides direct current (DC). We usually refer to the finished battery as a battery pack and the unfinished battery as a battery.

In order to reach maximum capacity when used initially, the battery may need to be fully charged. Most batteries automatically stop charging when fully charged, so don’t worry about battery overcharge.

1)   When charging a new battery, it should be charged continuously for 12 hours.

2)   Fully charged and discharged. Cycle three times to wake up the new battery.

1)  Regular charge and discharge; if you do not use the computer for a long time (more than 1 month) or find that the battery charge and discharge time becomes shorter, the battery should be fully discharged and charged, usually at least once a month.

2)  It is best to turn off the computer while charging, and do not unplug the power during charging.

3)  Avoid erroneous usage of battery, such as artificial shocks, heavy pressure, disassembly, fall off, heat or short circuit.

4)  If the battery is discharged, please recharge it within two days. Otherwise, the battery may be damaged and may not be charged.

5)  The battery should be used frequently. It is recommended to use it at least once every two months to achieve the best battery performance. Discharge first to 3% and then recharge it.

6)  When the battery is old and the performance is invalid, it is usually two years. Please remove the battery from the computer and do not install it on the computer to avoid the danger of explosion.

7)  If the battery is to be stored for a long period of time and is not used for a long time, you must first charge the battery to 50% or more. Never store the battery for less than 50% for a long time. Otherwise, the battery may be damaged and may not be charged.

1)  Turn off the computer while charging, and do not unplug the power while charging.

2)  When the battery is in normal operation, if the battery discharges as low as 3%, you must turn off the computer or recharge it. It is strictly forbidden to discharge the battery to 0%. In this way, the battery is easily damaged and accelerated.

3)  Avoid erroneous usage of battery, such as artificial shocks, heavy pressure, disassembly, fall off, heat or short circuit.

4)  To charge with a dedicated device.

5)  Try to avoid using the battery in an environment where the temperature is too high or too low.

Usually not, when the device is charging the battery for the first time, the voltage and current instability may cause the battery to charge halfway (sometimes more, sometimes less), and the device stops charging the battery. If this happens, don’t worry, just take the battery out of the device and recharge it.

We recommend that you charge for not less than 12 hours for the first time and no less than 5 hours for your laptop battery.

Normally the new battery is not fully charged and must be recharged before use. After starting to use a new battery or the battery has not been used for a period of time, the battery needs three to four cycles of charging and discharging to achieve the highest efficiency.
Sometimes when the new battery is charged for the first time (after charging for 10-15 minutes), the device indicator light indicates that the battery is fully charged. In this case, the “rechargeable battery” is normal, just remove the battery from the device and recharge it.
The most important thing is to completely discharge and charge every other month. The easiest way to discharge is to turn the device on with the battery until you run out of battery power, then charge the battery according to the device manual.
If you do not use the battery for more than one month, it is recommended that you remove the battery from the device and store it in a dry, cool place. When charging and discharging, the temperature of the battery will rise, which is normal. If the fully charged battery is placed for a period of time, the battery will naturally discharge, so the battery needs to be recharged after it has been stored for a while. When using the notebook for the first time, please discharge it to 3% and recharge it.

The most recent laptops use lithium-ion batteries. Generally, the life of a laptop battery is two to five hours, but if the laptop is being used very extensively, life may get reduced to as little as one hour. The chemicals that are used inside the battery usually degenerate when the life of the battery drops. It then needs to be replaced. Lithium-ion laptop batteries can live long for one to five years. It depends greatly on the extent to which it is used.

All of our batteries can be charged by the original battery chargers. On the other hand, our battery chargers can charge the OEM batteries.

All of our batteries are made of high-quality cells, which may not be the same as the original battery materials. Our goal is to provide our customers with the best quality and high-performance batteries. We have adjusted the internal resistance of the battery to make it more stable and reliable. Therefore, our battery will be a little different when compared to OEM batteries.

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